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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mack Duffy

Mack Duffy

February 10, 2025

5  out of  5
rating by Mack Duffy
"This was definitely one of the best experiences I've had with an insurance company! Getting a quote was quick and painless and I felt great about the process."
We responded:
"Mack, Thank you for taking the time to share your thoughts and for the 5-star review! We’re glad to know you’re satisfied with the service and responsiveness of our agency. If you ever have any questions or need assistance, we’re here to help!"
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Megan Adams

February 6, 2025

5  out of  5
rating by Megan Adams
"We've worked with Victor and his team the last 7+ years and have had a great experience with his agency!! (Our previous insurance agent at a different company we had for 14.5 years, and so when we left, we wanted to make sure the leap was worth it-which it absolutely was). Victor is kind, friendly and cares about his customers and has great attention to detail. I highly recommend his agency to anyone who may be looking for a positive change for their home and auto needs!"
We responded:
"Thanks Megan, we appreciate your review and sharing your experience with our agency! We are here for you anytime you need us and are happy that you are part of our insurance family!"
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Hannah Reedy

February 6, 2025

5  out of  5
rating by Hannah Reedy
"Victor and his team are top-notch. I have had nothing but stellar experiences with them throughout the years. They are quick to respond to any inquiries, super friendly and have made the process of moving or switching cars easy and stress-free. Would highly recommend."
We responded:
"Thanks Hannah, for sharing your experience with our agency and for the 5-star review! We’re thrilled knowing you have had a positive experience with us, your satisfaction is our top priority! We look forward to continuing to support your insurance needs and are here for you anytime you need us!"
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Moran Xu

February 5, 2025

5  out of  5
rating by Moran Xu
"Thank you for helping me save a lot on insurance. Highly recommend."
We responded:
"Thanks Moran, we appreciate your review! We are delighted to know you had a great experience with our agency. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Tiffany Branson

January 29, 2025

5  out of  5
rating by Tiffany Branson
"We have been with Victor Kim's office since approximately 2006. We have had our homes and all our cars. I never have any issues and they are always quick to help me find whatever answers I need. Everyone in their office is always so helpful!"
We responded:
"Tiffany, we are thankful for your 5-star review and sharing your experience with our agency! It’s our pleasure to assist you with your insurance needs. We appreciate you and are here for you anytime you need us!"
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Karen Chadwick

January 28, 2025

5  out of  5
rating by Karen Chadwick
"Very detailed, very helpful and very quick customer service!"
We responded:
"Karen, thank you for the 5-star review and for sharing your experience with our agency! If you ever have any questions or need assistance, we’re always here to be of service!"
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WHITNEY KING

January 28, 2025

5  out of  5
rating by WHITNEY KING
"So far so good! Victor was able to save us 400 dollars a month for our home and auto insurance. He was very informational and professional. I highly recommend them."
We responded:
"Whitney, thank you for your 5-star review and for sharing your experience with our agency! We are happy to that you are part of our insurance family and are always here to be of service!"
Profile photo of Doug Flerlage

Doug Flerlage

January 28, 2025

5  out of  5
rating by Doug Flerlage
"Victor was quick to respond and took the time to explain everything where it was easily understood. He gave us several options and advice on the best insurance coverage to work for us. We were looking for an insurance company to replace our Geico auto and home bundle as their prices had gone up quite a bit. Victor was able to give us the same coverage or better for a lower cost then Geico. He is very knowledgeable, helpful , and very patient in helping. I wish all salespeople were as good as Victor."
We responded:
"Doug, thank you for your 5-star review! We appreciate you and here for you anytime we can be of service!"
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Linda Souriyadeth

January 27, 2025

5  out of  5
rating by Linda Souriyadeth
"Finally “broke up” with my other provider after many decades of loyalty. Dylan and team made it easy for me. Transferring services was seamless. The office staff are friendly and responsive. I had lots of questions and they were very helpful. Highly recommend."
We responded:
"Linda we’re honored by your positive feedback and 5-star review! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jonathan Greenlee

January 8, 2025

5  out of  5
rating by Jonathan Greenlee
"Amanda and the entire team at Victor Kim's agency have been amazing partners! They are always quick to respond and very helpful. I highly recommend their agency!"
We responded:
"Jon, thank you for sharing your experience with our office! We are happy that you are part of our insurance family. If you ever have any questions or need assistance, we’re here to help!"
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Weston Gehlbach

December 30, 2024

5  out of  5
rating by Weston Gehlbach
"Amanda is always very fast to respond. My favorite part is that we can communicate over text which is super helpful. Great doing business with them. Always very helpful/knowledgeable. 5/5!!"
We responded:
"Weston, we appreciate your 5-star review! We are delighted to know you had a great experience with our agency. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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STEVE

December 29, 2024

5  out of  5
rating by STEVE
"Best State Farm agent/agency in the Midwest. An honest agent. Great staff. Ed gets the job done. If you need insurance, this is the place to go."
We responded:
"Thank You for the very nice review Steve! We appreciate you and happy you are part of our insurance family!"
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Oksana Cueva

November 4, 2024

5  out of  5
rating by Oksana Cueva
"Priscilla assisted me the last few times for billing questions and to help set up Drive&Safe app. Her service is exceptional, she is quick to text or call back, very proactive and always kind. I feel a valued customer when she calls because she goes above and beyond to take care of an issue. Victor’s office employs what seems to me like the kindest customer reps in the industry! Really content and satisfied with my service. Thank you!"
We responded:
"Thanks Oksana for the 5 Star review and for sharing your experience with our office! We appreciate you and are here for you anytime you need us!"
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Jim Norton

October 9, 2024

5  out of  5
rating by Jim Norton
"Excellent service. Always helpful and ready to help. Never have to wait long for a callback. Very patient and friendly. Knows their stuff."
We responded:
"Thanks Jim for the 5 star review and for sharing your experience with our agency! We appreciate you and are happy you are part of our insurance family!"
Profile photo of Rebecca Baker

Rebecca Baker

October 5, 2024

1  out of  5
rating by Rebecca Baker
"My husband and I have a relationship with State Farm dating back to 1976. When we moved into our home in Olathe, we chose the office of Victor Kim as it was rated well, and close to our home. We are fortunate that we have had very little need to be in contact with our agent as we have had no claims until 2023. In March of 2023 my husband’s windshield was damaged by a rock. It was a new vehicle with a windshield embedded with multiple sensors. As the vehicle was still under warranty, we asked that the dealer be used to replace the glass with manufacturer’s original equipment and do the calibration of the sensors. The claim was approved without question, and the work was completed. In June of 2024 my vehicle was hit by a rock causing damage to the windshield. It was also a new vehicle still under warranty and the same manufacturer as my husband’s. We asked again for the repair to be handled by the dealership. We were told that while State Farm was aware that not using the dealer would void the warranty on my car, the repairs could only be done by State Farm’s preferred vendor, Safelight Auto Glass. For four months we worked with State Farm to change their decision. We provided additional documentation as requested, repeatedly. It needs to be pointed out that at no point did anyone from State Farm look at the vehicle. We were asked to take and upload cell phone photos of the damage. We also had the service manager at the dealer take better quality photos and upload those along with documentation explaining why the repairs needed to be done by the dealership. Throughout this process we had no way to contact the individuals making these decisions and had to rely on agents working out of our local office who claimed to have no authority or ability to influence these decisions. Because the windshield was badly damaged, we finally made the difficult decision to pay out of pocket for the repairs and ask State Farm for reimbursement. After another month of repeatedly being assured that our request was being “escalated” to the next level, and never hearing back from anyone at State Farm, my husband was finally able to get an answer one of the employees at our local office as to whether this reimbursement claim was ever going to be honored. He was told no; we would not be getting our money back. Needless to say, after 48 years of making premium payments which would add up to $200,000 or more on average, and an identical claim being handled with no problem 1 year prior, we were beyond disappointed. We are out a great deal of money, we have no recourse, and perhaps most disappointing of all is that despite all efforts on our part to get assistance from our local office, the person whose name is on the sign above the door, Victor Kim, did not once reach out, or in any way acknowledge the problem or provide assistance. If customer service is your expectation, you will not get it."
We responded:
"Hi Rebecca, this claim was escalated to our claims management personnel and my staff and I been doing everything we can to be of service and assistance. We appreciate you and Joe and you can call me anytime to visit at 913-782-9900."
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Ryan Kramer

October 3, 2024

5  out of  5
rating by Ryan Kramer
"Been with Victor's office for 2 decades. The experience has always been one that's responsive, patient... almost mellow even. (Which I greatly appreciate.) They'll always do their best to work through things within reason. Thumbs up all around."
We responded:
"Thanks Ryan for sharing your experience with our office! We appreciate you and have enjoyed working with you and the family over the years! We are here for you anytime we can be of service."
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Areli C

August 31, 2024

5  out of  5
rating by Areli C
"Priscilla was super helpful! Thank you girl!"
We responded:
"Thanks for the 5 star review and for sharing your experience working with Priscilla! We appreciate you and are here for you anytime we can be of service!"
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Jeanette Espinoza

August 30, 2024

5  out of  5
rating by Jeanette Espinoza
"Priscilla is awesome!!"
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Paula Taylor

August 28, 2024

5  out of  5
rating by Paula Taylor
"I am pleased with the personalized service. Victor has assisted me with all my insurance needs. Highly recommend."
We responded:
"Thanks Paula for the 5 star review and for sharing your experience working with our office! We appreciate you and are here for you anytime we can be of service."
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Sunil Maharaj

August 17, 2024

5  out of  5
rating by Sunil Maharaj
"Very kind and always willing to help"
We responded:
"Thanks Sunil for the 5 star review! We appreciate you and are here for you anytime we can be of service."
Profile photo of Cindy LaVigne

Cindy LaVigne

August 9, 2024

5  out of  5
rating by Cindy LaVigne
"Priscilla was very helpful, professional and polite. She was a pleasure to work with!"
We responded:
"Thanks Cindy for sharing your experience with Priscilla in our office! We appreciate you and are here for you anytime we can be of service."
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Phillip Warren

August 2, 2024

5  out of  5
rating by Phillip Warren
"Amanda was Awesome! Very helpful and knowledgeable, and she was able to save me money over Progressive."
We responded:
"Thanks Phillip for the 5 star review and sharing your experience with Amanda! We appreciate you and are here for you anytime we can be of service."
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Gabrielle Ramsey

July 29, 2024

5  out of  5
rating by Gabrielle Ramsey
"Amanda was so incredibly helpful and friendly! Made the process easy and worked to make sure I got the best deal, and that everything was set up correctly. 10/10 service!"
We responded:
"Thanks Gabrielle for the 5 star review and sharing your experience with our agency! We appreciate you and are here for you anytime we can be of service."
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Beth Brandel

July 17, 2024

5  out of  5
rating by Beth Brandel
"Victor Kim and every one of his employees that I've worked with are very helpful, responsive, and always friendly."
We responded:
"Thank you Beth for sharing your experience with our agency! We appreciate you and are happy you are part of our insurance family!"
Profile photo of Grace C

Grace C

July 15, 2024

5  out of  5
rating by Grace C
"Mr. Kim's team members have always been willing to help, understanding, courteous, and professional. Thank you Amanda and all the team members at Mr. Kim's office!"
We responded:
"Thanks Grace for the nice review and for sharing your experience working with our team member Amanda! We appreciate you and are happy you are part of our insurance family."