State Farm® Insurance Agent Victor Kim

"Excellent service. Always helpful and ready to help. Never have to wait long for a callback. Very patient and friendly. Knows their stuff."

"My husband and I have a relationship with State Farm dating back to 1976. When we moved into our home in Olathe, we chose the office of Victor Kim as it was rated well, and close to our home. We are fortunate that we have had very little need to be in contact with our agent as we have had no claims until 2023. In March of 2023 my husband’s windshield was damaged by a rock. It was a new vehicle with a windshield embedded with multiple sensors. As the vehicle was still under warranty, we asked that the dealer be used to replace the glass with manufacturer’s original equipment and do the calibration of the sensors. The claim was approved without question, and the work was completed. In June of 2024 my vehicle was hit by a rock causing damage to the windshield. It was also a new vehicle still under warranty and the same manufacturer as my husband’s. We asked again for the repair to be handled by the dealership. We were told that while State Farm was aware that not using the dealer would void the warranty on my car, the repairs could only be done by State Farm’s preferred vendor, Safelight Auto Glass. For four months we worked with State Farm to change their decision. We provided additional documentation as requested, repeatedly. It needs to be pointed out that at no point did anyone from State Farm look at the vehicle. We were asked to take and upload cell phone photos of the damage. We also had the service manager at the dealer take better quality photos and upload those along with documentation explaining why the repairs needed to be done by the dealership. Throughout this process we had no way to contact the individuals making these decisions and had to rely on agents working out of our local office who claimed to have no authority or ability to influence these decisions. Because the windshield was badly damaged, we finally made the difficult decision to pay out of pocket for the repairs and ask State Farm for reimbursement. After another month of repeatedly being assured that our request was being “escalated” to the next level, and never hearing back from anyone at State Farm, my husband was finally able to get an answer one of the employees at our local office as to whether this reimbursement claim was ever going to be honored. He was told no; we would not be getting our money back. Needless to say, after 48 years of making premium payments which would add up to $200,000 or more on average, and an identical claim being handled with no problem 1 year prior, we were beyond disappointed. We are out a great deal of money, we have no recourse, and perhaps most disappointing of all is that despite all efforts on our part to get assistance from our local office, the person whose name is on the sign above the door, Victor Kim, did not once reach out, or in any way acknowledge the problem or provide assistance. If customer service is your expectation, you will not get it."

"Been with Victor's office for 2 decades. The experience has always been one that's responsive, patient... almost mellow even. (Which I greatly appreciate.) They'll always do their best to work through things within reason. Thumbs up all around."

"Priscilla was super helpful! Thank you girl!"

"Priscilla is awesome!!"

"I am pleased with the personalized service. Victor has assisted me with all my insurance needs. Highly recommend."

"Very kind and always willing to help"

"Priscilla was very helpful, professional and polite. She was a pleasure to work with!"

"Amanda was Awesome! Very helpful and knowledgeable, and she was able to save me money over Progressive."

"Amanda was so incredibly helpful and friendly! Made the process easy and worked to make sure I got the best deal, and that everything was set up correctly. 10/10 service!"

"Victor Kim and every one of his employees that I've worked with are very helpful, responsive, and always friendly."

"Mr. Kim's team members have always been willing to help, understanding, courteous, and professional. Thank you Amanda and all the team members at Mr. Kim's office!"

"Priscilla helped me with making changes to my insurance policy. She was very courteous and patient. Excellent service - thank you!"

"Excellent service from Ben R. who reviewed and updated my homeowners policy. Very patient and thorough!"

"Great service, friendly employees. Ed took great care of me. Made easy work out of a bad situation. Thank you, Victor Kim State Farm agency."

"Amanda was excellent to work with and helped get my claim going through the process. She was quick to respond to questions and provide helpful information!"

"My car broke down in a parking lot and I tried to get a tow truck with the online app. When that didn't work I called Mr Kim's office and Emily was wonderful!! She ordered a tow truck for me and they were at my location within the hour. Thank you Emily for your friendly assistance . !!!!"

"I’ve just had the best customer service ever with my agent Victor Kim State Farm! He and his team are a HUGE asset to State Farm! They even stayed on the phone with me til I was comfortable and help on the way. They then checked on me throughout the whole process and afterwards .Everything was handled expertly.They know what they are doing and there is a difference in the personable service you get with this team. You can’t put a price on it!"

"Victor Kim and his team are the very best! We have been with him now since 2004. Most recently Priscilla has been a tremendous help. She was so kind and professional helping me tackle a few bumps in the road with clarity and determination. She is definitely a great asset to the team. Thank you all for taking great care of us!!!"

"Priscilla, what a day. Thank you for your help and kindness you put out “my” fire and ended our call laughing. I would imagine you will think about “Crazy Larry” on Mother’s Day"

"Naidelin at Victor Kim’s office was super helpful! Everything was quick and easy!"

"I very much enjoy Amandas attitude and the way she handles things and her helping me feel at easy. Everytime i call state farm i ask if shes there she just makes everything less stressful and easier 😊 thank you amanda"

"Victor and his team have been great to my wife and I for years! Keep up the great work!"

"Lee and Amanda are always very great to work with in Victors office when I need any type of help! Amanda did a lot to confirm car rental information for me recently and Lee has helped me in the past with other things they are both wonderful!"

"I have been with Victor Kim for a long time and they have taken great care of me and my family! They have a forever client!"